With regards to repair process , Bell Mobility policies ensure that physical damage is to be cited to as many customers as possible to avoid having to pay repair costs out of BM’s budget. The extended warranty ($7/month) works only for 2 repairs / replacements and then you are no longer eligible. The store employees are not trained on the repair portion that well at all and usually refer to Technical Support for these matters.
My advice with regards to repair is DONT GO TO THE STORE FOR REPAIR ISSUES. The employees there don’t know much about the phone technically , if its a software issue they will call Technical Support from the same phone number you would call them on, and you have to pay a deposit at the store. If you call Technical Support request they send you a box with shipping label and you will NOT pay anything for a deposit or shipping. Only if the phone is determined to have a physical damage from negligence.
If the phone is not repair after 3-4 times you have the right for a replacement and also the right to speak to a department called innovations. They are an internal department that deal with very technical aspects of phones. Bell Mobility employees would never tell you anything about this because they are instructed not to. Palm Pre are the worse phones ever with repair.
If anyone has any questions , or advice on a problem with Bell Mobility ... leave a reply or email me at arabianknight4ever@yahoo.ca
I received a replacement phone about a month ago for my nexus (got a s3). My power button on nexus had stopped working. The same thing started happening with my s3 and the screen started glitching when I was texting. I called and asked for a replacement which theu said they would send me(through the extended warrenty) in -3 business days. A week went by and I called them again. They said theu had no record of a new phone coming to me and then said they have never sent me a phone. I told them they mist be mistaken because I was talking to them on it. The gentleman put me on hold and hung up. I called back, asked to speak to a supervisor, she found my file and assured me a new phone would be arriving in 1-3 business days. A week went by and I called again. They told me that the phone had not been sent out, they asked for my address again and assured me my phone will be here in 1-3 business days. I have complained to bell avout the situation but all they keep telling me is that it has nothing to do with them. I understand that the company is contracted out but my service is with bell. I feel like something should be done by them to try and keep me as a customer for all of my troubles.
ReplyDeleteHi Nichole, it is an issue that's within Bell Mobility's responsibilities. They have a program pronounced "Rtis" that takes care of repair inquiries. Alot of agents however don't know how to use the program so well due to the severe lack of training on this program (there are so many programs to learn at Bell that you can forget your own name as a result). The agents end up either misplacing your information within the software, or even type it under your account and not record a repair log in RTIS ; specially after the massive lay offs Bell Mobility has done.
ReplyDeleteMy suggestion to you is escalate the issue to VP of Client Care , or the President of Bell Mobility. They are the ones who can get this resolved for you. Supervisors are now useless at Bell since they're fearing layoffs so they don't work because they "don't care" anymore. You may also escalate your issue to Ellen Roseman from the Toronto Star as she takes great interest in Bell Mobility customer issues and has contacts within (http://www.thestar.com/authors.roseman_ellen.html).
Hey I my friends I tell you something can you give me answer. A reduction in capacity caused by repeated charging before the battery has been discharged completely is referred to as memory effect, this is quite common, phone users do it often times without knowing the effect it has on their battery. Most batteries suffer memory effect; the NiCad batteries suffer memory effect. If the battery is recharged before it is completely discharged, it will only charge to the level of which the battery was last discharged due to accumulation of gas bubbles on the cell plates. if a battery is discharged to 25% and then recharged, the battery will only charge 25% of its capacity and thus shrinking the battery’s power capability. the best way to eliminate memory effect and remove the accumulated gas bubbles on the cell plates is to condition it i.e. draining the battery until your phone shuts off, then recharging fully for about two to four times.
ReplyDeleteIphone 5 repairs
Hi, hoping you can help me out. I took my BBQ10 to the store for repair on October 8 2013. As of today the phone is still saying "in transit" to repair facility. After numerous calls no one can actually provide me an answer on the status of this phone and what is happening. Is this common for the repair process?
ReplyDeleteHi Georgina, this is definatly unacceptable. What city do you live in? I believe the repair facility is either in Markham , Ontario or Brampton, Ontario. You should request to speak to a supervisor as they have the ability to get more information for you. Also request to speak or to have the rep speak to customer relations (it's an internal department) on your behalf.
DeleteThis is somewhat common with phone taking overly long time to reach repair facility or sometimes being lost due to mishandling on Bell Mobility's part. That's why you should speak to a supervisor first, then to customer relations, and escalate further.
Follow this link: http://support.bell.ca/Billing-and-Accounts/How_to_escalate_a_complaint and http://www.thestar.com/authors.roseman_ellen.html. Ellen Roseman has very strong connections at Bell Mobility upper Management and they worry about their Public Relations with the media.
Very interesting post of the refurbishing of a broken iPhone screen. This post shows very well how much mobile phone repair requires accurate and fast devices.
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